Refund policy

Graffiti Riot Return & Refund Policy

Many Graffiti Riot pieces are produced or customized specifically for your order. Because of the made-to-order nature of our products, we generally do not accept returns or exchanges for buyer's remorse, change of mind, or incorrect size selection.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, we'll work to make it right. Please contact us at support@graffitiriot.com within 7 days of delivery and include your order number along with clear photos showing the issue.

After reviewing your claim, we may provide a replacement, refund, or other appropriate resolution, depending on the circumstances.

Sizing & Change-of-Mind Returns

Because many of our products are made to order, we cannot generally accept returns or exchanges when:

  • The wrong size, color, or product was ordered
  • You change your mind after placing the order
  • The item fits differently than expected when the item received matches the size and specifications ordered

Please review the product's size guide carefully before ordering.

Shipping Delays & Lost Packages

Delivery estimates are estimates and may vary based on production location, carrier conditions, holidays, weather, customs, or other circumstances outside our control. A shipping delay by itself does not qualify an order for a refund.

If tracking indicates that your package may be lost in transit, please contact us at support@graffitiriot.com so we can investigate with the carrier and fulfillment partner and determine the appropriate resolution.

Custom & Personalized Products

Personalized or custom-made items are final sale except when they arrive damaged, defective, misprinted, or materially different from the order placed.

How to Submit a Claim

Contact support@graffitiriot.com within 7 days of delivery and provide:

  • Your order number
  • A description of the problem
  • Clear photos of the item and, when applicable, the packaging

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted or refunded.

We want you to love what you ordered. If something isn't right because of a production or fulfillment issue, we'll work with you to make it right.